Terms and conditions

complaints:

 


Orders that are cancelled online or via the phone are subject to a cancellation fee.

 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Orders received before 3pm Monday to Saturday UK time for UK delivery will be delivered on the same day if required.
Orders received after this time and International orders are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above).
Orders placed to be delivered on a public holiday will be delivered the next working day.

Online deliveries can only be in the UK. To send flowers overseas please telephone.

No timed deliveries - except for funeral tributes and weddings.

Please telephone if you have an emergency order.

If you require specific flowers please telephone at least 24 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Fairytale flowers earliest convenience.
Fairytale flowers are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Tax Charges Orders are inclusive of 20% VAT
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us using the link on the store page(fairytaleflowers@hotmail.com ) alternatively, you can telephone or write to us at either address shown at the top or bottom of this page

 

Our address:

 

Fairytale Flowers
97 Allesley Old Road
Coventry CV5 8FJ

02476711480

fairytaleflowers@hotmail.com

 

If you would like to place an order please call the shop during our opening times.

If you would like to discuss your wedding flowers please call or email us to book in for a consultation.

 Opening hours:

 

 

Monday           9.15am - 12noon

Tuesday          10am    - 3.00pm

Wednesday    10am    - 5.00pm

Thursday        10am    - 5.30pm

Friday             10am    - 5.30pm

Saturday        10am    -2.00pm

 

Extended opening hours during christmas, valentines and mothersday (always open mothering sunday).



 

Opening times from 24th of October until 29th of October.

 

Monday 24th  -  CLOSED

Tuesday 25th  -  CLOSED

Wednesday 26th  -  12 noon – 5pm

Thursday 27th - 11am – 5.30pm

Friday 28th  - 10am – 5.30pm

Saturday 29th  - 10 am – 2pm

 

We will be open this week for consultations only and for taking orders for the following week.

We will not have any flowers in stock until Monday 31st of October due to our supplier being closed for a week. 

 

 

 



News:



CHECK OUT OUR FAB PACKAGES!!!!

(look in range and sevices, wedding packages)!

 

We also have a large range of wicker hearts, post box's, guest books, garters, table gems, petals, flower girl bags and baskets, wedding planner books, table name holders, napkin rings and wedding gifts. pop instore to see full range.

Recomended retailers:

wedding dresses

http://www.bridalgallerycoventry.co.uk/

wedding cakes/ celebration cakes

http://www.pam-cakes.co.uk/

Entertainment

http://www.wingsofwhite.co.uk/

Chair covers and table linen

http://www.jessicaclairedesigns.com/

Photography

 

http://www.dohertyphotography.co.uk/

 

http://www.hbaphotography.com/

Upcoming wedding fayres: